Question 1

How long does delivery take?

Accepted Answer

Inside Dhaka: 1–2 working days. Outside Dhaka: 3–5 working days. You get an SMS with the tracking (consignment) number once your parcel is handed to the courier.

Question 2

What are the delivery charges?

Accepted Answer

Inside Dhaka ৳80. Anywhere outside Dhaka ৳130. The exact charge is always shown on the checkout page before you place the order.

Question 3

Can I return or exchange a product?

Accepted Answer

Yes — 7-day exchange on unused items in their original packaging. Open the parcel in front of the delivery person; if anything is damaged or wrong, refuse it or call us the same day.

Question 4

How do I confirm my order?

Accepted Answer

After you place an order we send a 4-digit code by SMS. Enter it on the verification screen and your order moves from pending to confirmed automatically.

Question 5

Are your products genuine?

Accepted Answer

Yes — we source directly from verified suppliers and brands, and every parcel is quality-checked before dispatch.

Question 6

Can I pay online?

Accepted Answer

Cash on delivery is available across Bangladesh. For advance payment (bKash/Nagad), just message us on WhatsApp and we will share the details.

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